So that day I heard a conversation in the office...
Quality engineer: Boss, I have done the testing for the units returned, they failed, but we have no corrective action or improvements for the customers...
Boss: Like that...how many % for this same issue?
Quality engineer: over 50%, should we tell the customer that there is no improvement for the failures?
Boss: The customer sure couldn't accept the answer and might make a complaint, come...let's sit down and think of a story to tell...
=.= '
Wednesday, September 1, 2010
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